Privacy Policy

This Privacy Policy applies to kfzdiagnose.shop.

Please read this Privacy Policy carefully before accessing the website, placing an order or using any services provided by IQBAL KHAN LTD.

1. Company Information

Data Controller and Company Name:
IQBAL KHAN LTD

Company Number:
13352591

Registered Address:
602 Chester Road
Sandiway
Northwich
Cheshire
United Kingdom
CW8 2DX

Website:
kfzdiagnose.shop

Email:
ashdobberfuhl061@gmail.com

The company name, company number and registered address above correspond to the company registration document.

2. Scope of This Privacy Policy

This Privacy Policy explains how IQBAL KHAN LTD collects, uses, stores, shares and protects personal information when customers:

• Visit kfzdiagnose.shop
• Create an account
• Place or manage an order
• Make a payment
• Use Cash on Delivery
• Contact customer support
• Subscribe to marketing communications
• Participate in surveys, campaigns or promotional activities
• Otherwise interact with our website or services

In this Privacy Policy, the website, products, customer-support services and related functions are collectively referred to as the “Services.”

3. Personal Information We Collect

We may collect the following categories of personal information.

3.1 Identity Information

• Full name
• Date of birth, where required
• Gender, where voluntarily provided
• Occupation, where voluntarily provided
• Customer or account identification information
• Information used to verify identity

3.2 Contact Information

• Billing address
• Delivery address
• Postal code
• City and country
• Email address
• Telephone number
• Communication preferences

3.3 Account Information

• Email address
• Account password
• Account name or nickname
• Account settings
• Saved delivery information
• Order history

Passwords should be stored using appropriate security protections and should not be accessible in readable form to unauthorized personnel.

3.4 Order and Transaction Information

• Products ordered
• Order number
• Product quantity and specifications
• Purchase price
• Delivery status
• Return and refund information
• Transaction correspondence
• Cash on Delivery status
• Payment confirmation status

3.5 Payment Information

Depending on the payment method selected, payment information may include:

• Payment method
• Payment status
• Card type
• Partial card details
• Billing information
• Payment transaction identifiers
• Cash on Delivery confirmation

Complete payment-card information may be processed directly by an authorized payment provider rather than stored by IQBAL KHAN LTD.

3.6 Customer-Support Information

When customers contact us, we may collect:

• Name
• Email address
• Order number
• Product information
• Photographs or videos of products
• Return or refund reasons
• Customer messages
• Complaint details
• Records of our responses

We currently request that transaction and customer-service enquiries be submitted online or by email.

3.7 Technical and Usage Information

When customers access or use the website, certain information may be collected automatically, including:

• IP address
• Browser type
• Browser language
• Device type
• Device identifiers
• Operating system
• Website pages viewed
• Date and time of access
• Referring website
• Session duration
• Click and navigation information
• Cookie identifiers
• Approximate location derived from an IP address
• Network and communication information
• Website error and performance information

3.8 Marketing and Preference Information

Where applicable, we may collect:

• Product interests
• Marketing preferences
• Advertising interactions
• Survey responses
• Campaign participation
• Customer satisfaction information
• Previously viewed or purchased products

3.9 Information Submitted Through the Services

We may collect information customers submit or transmit through the Services, including:

• Reviews
• Comments
• Photographs
• Videos
• Messages
• Product enquiries
• Return requests
• Other user-submitted content

4. How We Collect Information

We may collect personal information through the following methods.

4.1 Information Provided Directly by Customers

Customers may provide information by:

• Completing website forms
• Creating an account
• Placing an order
• Entering billing or delivery details
• Contacting us by email
• Submitting a return or refund request
• Participating in surveys or campaigns
• Sending written correspondence

4.2 Information Collected Automatically

Technical and usage information may be collected automatically through:

• Cookies
• Server logs
• Analytics technologies
• Website security systems
• Device identifiers
• Similar tracking technologies

4.3 Information Received from Service Providers

We may receive information from third-party providers involved in providing the Services, including:

• Payment processors
• Courier and logistics companies
• Website-hosting providers
• Fraud-prevention providers
• Analytics providers
• Advertising providers
• Customer-support platforms

5. Purposes for Using Personal Information

We may process personal information for the following purposes:

• Operating and maintaining the website
• Creating and managing customer accounts
• Confirming customer identities
• Processing and confirming orders
• Processing payments
• Managing Cash on Delivery orders
• Arranging product delivery
• Providing shipping and tracking information
• Communicating with customers about orders
• Handling enquiries and complaints
• Processing returns, exchanges and refunds
• Preventing fraudulent orders and unauthorized transactions
• Protecting website and payment security
• Maintaining transaction and accounting records
• Improving products and customer services
• Analysing website performance and usage
• Personalizing website content
• Conducting customer-satisfaction surveys
• Developing new products or services
• Sending service-related communications
• Sending marketing communications where legally permitted
• Displaying relevant advertising
• Managing promotional activities
• Complying with legal, tax and regulatory requirements
• Establishing, exercising or defending legal claims
• Protecting the rights, property and safety of the Company, customers and third parties

6. Legal Bases for Processing

Depending on the purpose and circumstances, we may rely on one or more of the following legal bases:

6.1 Performance of a Contract

We process information where necessary to:

• Accept and process an order
• Collect payment
• Deliver a product
• Provide customer support
• Handle a return or refund
• Fulfil other obligations under the customer contract

6.2 Legal Obligations

We may process information where necessary to comply with:

• Accounting requirements
• Tax obligations
• Consumer-protection requirements
• Fraud-prevention requirements
• Court orders
• Government or regulatory requests
• Other applicable legal obligations

6.3 Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, including:

• Preventing fraud
• Securing the website
• Improving our Services
• Analysing business performance
• Responding to customer enquiries
• Protecting legal rights
• Maintaining appropriate transaction records

We will consider whether the customer’s rights and interests override those legitimate interests before relying on this basis.

6.4 Consent

Where required, we may ask for consent before:

• Sending certain marketing communications
• Using non-essential cookies
• Processing information for an optional purpose
• Sharing information where no other lawful basis applies

Customers may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

UK data-protection guidance requires businesses to identify and document an appropriate lawful basis for each processing activity.

7. When Personal Information May Be Shared

We may share personal information with third parties where reasonably necessary to provide the Services.

These parties may include:

• Payment processors
• Banks and card issuers
• Courier and logistics providers
• Warehousing and fulfilment providers
• Website-hosting providers
• Cloud-storage providers
• Customer-support providers
• Email-service providers
• Analytics providers
• Advertising providers
• Fraud-prevention and security providers
• Accountants, lawyers and professional advisers
• Insurance providers
• Government departments
• Courts, law-enforcement authorities and regulators

We may also share information:

• With the customer’s permission
• To process or deliver an order
• To investigate suspected fraud
• To protect the rights or safety of customers or third parties
• To comply with applicable laws or legal procedures
• In connection with a business restructuring, merger, acquisition or transfer of assets

Service providers should only process personal information for authorized purposes and in accordance with applicable contractual and legal requirements.

We do not sell customers’ personal information to third-party advertisers.

8. Courier and Delivery Information

To deliver an order, we may provide courier or logistics providers with:

• Recipient name
• Delivery address
• Postal code
• Telephone number
• Email address
• Order reference
• Package information
• Cash on Delivery amount, where applicable
• Delivery instructions

Courier providers may contact customers to confirm delivery details, arrange delivery or resolve a failed delivery attempt.

9. Payment Information

Online payments may be processed by third-party payment providers.

Payment providers may collect and process information according to their own privacy policies and security requirements.

For Cash on Delivery orders, we may share the necessary order and payment information with the courier responsible for collecting payment.

We do not require access to complete payment-card details when those details are processed directly by an authorized payment provider.

10. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

• Keep the website functioning
• Remember customer selections
• Maintain shopping-cart sessions
• Protect account security
• Detect fraudulent activity
• Analyse website traffic
• Measure website performance
• Improve customer experience
• Personalize content
• Support advertising and marketing activities

Customers can control cookies through their browser or available cookie settings.

Disabling necessary cookies may prevent certain functions from working correctly, including:

• Shopping-cart functions
• Account login
• Checkout
• Order processing
• Saved preferences

Where legally required, non-essential cookies will be used only after consent has been obtained.

11. Marketing Communications

We may send marketing communications where:

• The customer has provided consent
• The communication is otherwise permitted by applicable law
• The customer has not opted out

Customers may unsubscribe by:

• Using the unsubscribe option in a marketing email
• Changing available account preferences
• Contacting us at ashdobberfuhl061@gmail.com

Service-related messages concerning orders, payments, delivery, security or account administration are not marketing communications and may still be sent where necessary.

12. International Data Transfers

Some service providers may store or process information outside the customer’s country.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law, which may include:

• Using a legally recognized adequacy arrangement
• Entering into approved contractual safeguards
• Applying appropriate technical and organizational protections
• Obtaining consent where legally appropriate

Privacy notices should explain applicable international transfers and the safeguards used when such transfers occur.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The duration of the customer relationship
• Order and delivery requirements
• Return and refund periods
• Accounting and tax requirements
• Fraud-prevention requirements
• Legal limitation periods
• Dispute-resolution requirements
• Regulatory obligations
• The need to establish or defend legal claims

When personal information is no longer required, it may be:

• Securely deleted
• Anonymized
• Restricted from further processing

UK privacy notices must state the applicable retention period or explain the criteria used to determine it.

14. Security of Personal Information

We use reasonable administrative, technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Unlawful disclosure
• Destruction
• Alteration
• Misuse
• Unauthorized processing

These measures may include:

• Access restrictions
• Account authentication
• Secure server environments
• Encrypted transmission where appropriate
• Fraud-monitoring systems
• Security reviews
• Limited employee and contractor access

No website, internet transmission or electronic-storage system can be guaranteed to be completely secure.

15. Customer Responsibilities

Customers should:

• Provide accurate personal information
• Keep account information current
• Protect account passwords
• Avoid sharing login credentials
• Notify us of suspected unauthorized access
• Ensure delivery information is correct
• Use secure devices and internet connections where possible

16. Information Concerning Minors

The Services are not intended to be used independently by persons who are not legally able to enter into a purchase contract.

A minor must obtain permission from a parent or legal guardian before:

• Using the Services
• Creating an account
• Placing an order
• Providing personal information

Where we become aware that personal information was provided by a minor without appropriate authorization, we may delete or restrict the information where legally required.

17. Customer Data-Protection Rights

Subject to applicable law and the circumstances of processing, customers may have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request completion of incomplete information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing
• Object to direct marketing
• Request transfer of eligible information
• Withdraw consent
• Submit a complaint to an applicable supervisory authority

Some rights may not apply in every circumstance. For example, information may need to be retained to fulfil an order, comply with tax or legal obligations, prevent fraud or resolve a dispute.

The ICO identifies access, correction, deletion, restriction, objection and data portability among the rights that should be explained in a privacy notice. It also requires customers to be informed about applicable complaint rights.

Right to Object

Customers have the right to object to the use of their personal information for direct marketing at any time.

18. How to Submit a Privacy Request

To exercise a data-protection right, contact:

Email: ashdobberfuhl061@gmail.com

Please provide:

• Full name
• Email address used for the order or account
• Order number, where relevant
• Description of the request
• Information reasonably required to verify identity

We may request additional identity-verification information before disclosing, correcting or deleting personal information.

A request may be limited or refused where:

• Identity cannot be verified
• Disclosure would affect another person’s rights
• The Company is legally required to retain the information
• The request is manifestly unfounded or excessive
• The request would interfere with fraud prevention
• Another lawful exemption applies

19. Complaints

Customers should contact us first so that we have an opportunity to investigate and resolve the concern.

Customers may also have the right to complain to the Information Commissioner’s Office or another competent data-protection authority.

20. Third-Party Websites

The website may contain links to third-party websites or services.

This Privacy Policy does not govern third-party websites. Customers should review the privacy policy of each third-party website before providing personal information.

We are not responsible for the privacy, security or content practices of independent third parties.

21. Changes to This Privacy Policy

We may revise this Privacy Policy due to:

• Changes in applicable laws
• Regulatory guidance
• Changes to our Services
• Changes to payment or delivery systems
• Security developments
• Changes in business operations

The latest version will be published on kfzdiagnose.shop.

Material changes may also be communicated through the website or by email where appropriate.

Continued use of the Services after an updated Privacy Policy becomes effective is subject to applicable legal requirements.

22. Contact Information

For questions about this Privacy Policy or the handling of personal information, contact:

Company Name:
IQBAL KHAN LTD

Company Number:
13352591

Registered Address:
602 Chester Road
Sandiway
Northwich
Cheshire
United Kingdom
CW8 2DX

Website:
kfzdiagnose.shop

Email:
ashdobberfuhl061@gmail.com